Auto Body Repair FAQ

You have the right to choose your own repair shop. While insurance companies may suggest DRP (Direct Repair Program) shops, you’re not obligated to use them.

ABR1200 allows insurance companies more flexibility in referring shops, but it does not prevent you from choosing your own repair facility.

Yes, especially in California. Getting an estimate protects you from unexpected charges and is a legal requirement before repairs begin.

Not necessarily. You can bring your car directly to Avenue Auto, and we’ll handle the estimate, communicate with your insurance company, and help arrange a rental car if needed.

Yes, as long as the shop is reputable. Avenue Auto works with all major insurers and ensures your claim is properly handled.

Avenue Auto offers deductible financing to help you manage costs. Some shops demand full payment up front, but we work with you to make it easier.

We use advanced diagnostic tools to check for hidden damage to the frame and unibody. Ensuring your vehicle’s structural integrity is a top priority.

It depends on the damage. Major repairs take longer than minor ones, but we prioritize safety and quality in every job and communicate realistic timelines.

Yes. We use computerized paint-matching systems and blend into adjacent panels for a seamless finish.

OEM parts are made by the vehicle manufacturer, offering superior fit and performance. Aftermarket parts vary in quality. We recommend OEM for best results and resale value.

Only if they meet OEM standards for quality, fit, and safety. California law also requires insurers to cover modifications needed for proper installation.

That’s common. Initial estimates are often based on surface inspections. Once we inspect your vehicle, we’ll work directly with the insurer to adjust the estimate for a full and proper repair.